Practice – Axbridge and Wedmore Medical Practice

Prac­tice Timetable

To view the Prac­tice timetable for bot Axbridge and Wed­more please click here.
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Prac­tice Brochure

To view the prac­tice brochure click here.
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Dis­abled Access

Both surg­eries have suit­able access for dis­abled patients.
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Change Of Details

If you change your name, address or tele­phone num­ber, please inform the recep­tion­ist at the ear­li­est oppor­tu­nity. We do have a bound­ary for our prac­tice; please ask at recep­tion for details. Do let us know if you move out­side the prac­tice area as it can be dif­fi­cult for the med­ical team to visit patients too far afield and in that event you might be asked to join a new prac­tice. If you have any con­cerns about reg­is­ter­ing with a new doc­tor, please dis­cuss them with one of the doc­tors here or the prac­tice man­ager.
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Patient Con­fi­den­tial­ity

In order for you to receive proper care and treat­ment, we ask you for infor­ma­tion which is kept securely within the prac­tice in hand­writ­ten med­ical records and on our com­puter sys­tem. You may be receiv­ing care from peo­ple other than the med­ical team at the prac­tice, both inside and out­side the NHS. So that we can all work together for your ben­e­fit we may need to share some infor­ma­tion about you. We only ever use or pass on infor­ma­tion about you if peo­ple have a gen­uine need for it in your and everyone’s inter­ests. When­ever we can we shall remove details which iden­tify you. Every­one work­ing for the prac­tice and the NHS, and any­one who receives infor­ma­tion about you from us, has a legal duty to keep that infor­ma­tion con­fi­den­tial. If at any time you would like to know more about how we use your infor­ma­tion, please ask to speak to the prac­tice man­ager.
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Access To Med­ical Records

You do have the right, if you so wish, to see and/or have copies of your med­ical records, both in the writ­ten notes and those held on com­puter. There are cer­tain rules and reg­u­la­tions that the prac­tice has to adhere to when pro­vid­ing this infor­ma­tion to you and we may charge you a fee for doing so. Again, if you wish to see any infor­ma­tion that we hold on you please ask to dis­cuss this with the prac­tice man­ager.
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Zero Tol­er­ance

By far the vast major­ity of our patients are extremely con­sid­er­ate and well behaved in their deal­ings with mem­bers of the prac­tice. How­ever, we would like to point out that in line with our NHS col­leagues, we oper­ate a ‘zero tol­er­ance’ pol­icy, which means that we do not tol­er­ate aggres­sive, abu­sive, vio­lent or threat­en­ing behav­iour towards any mem­ber of staff. Any patient who behaves in this way will be reported to the police and will no longer be able to use the ser­vices at this prac­tice.
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Com­ments

We aim to pro­vide the high­est pos­si­ble level of ser­vice to all of our patients and we wel­come your views, sug­ges­tions or com­plaints to enable us to do so. If you have any com­ments you would like to make about any aspect of our ser­vice please ask to see the prac­tice man­ager or, alter­na­tively, write to the prac­tice man­ager or one of the doc­tors at either surgery.
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