All appointments to see a nurse or doctor are made by telephoning the surgery on the following numbers:
Axbridge Surgery (01934) 732464
Wedmore Surgery (01934) 712774
During normal opening hours, your call will be answered by a receptionist, who will make an appointment for you or arrange a telephone triage call from a GP. When the surgery is closed you will hear a recorded message explaining how you can contact the doctor in an emergency.
We also offer all our patients the facility to book appointments online. For those patients who already have an account for requesting medication online you will automatically have access to this facility already. If you would like to sign up for this service you can download a printable application form by clicking here.
You may already know that we offer telephone consultations for situations when you just need to speak to the doctor and don’t necessarily need to come into the surgery. This enables us to deal with your problem or query quickly and saves you the time and trouble of having to travel into the surgery.
If you want to book a face to face appointment with the doctor, you can. The receptionist may ask your medical condition to make sure that it is not appropriate for you to have a telephone consultation but you only have to say you want to come in and they will book that for you. Also, do remember that for something that is not urgent, you can book ahead. You don’t have to phone on the day you want to be seen. Do remember Mondays and the day after a Bank Holiday the telephones lines are very busy. If you don’t need to contact the surgery on these days it is recommended you do so another day of the week when it will be less busy. Keeping this in mind may save you time and frustration if your query can wait.
There are some medical conditions that do not require to be seen by a clinician, so please feel you can discuss your medical condition with reception staff who can advise some courses of action. For instance, urinary tract infections are quite common and there is no need to see a doctor or a nurse if you suspect you have a UTI. You will be advised to bring a specimen to the practice by a certain time of day, and a nurse will check it for infection. If a prescription is advised, this will be raised by a doctor and you only need to come to the surgery to collect it. By getting advice from reception staff, where appropriate, your time will be saved and unnecessary appointments won’t be booked. Be assured, all information discussed and held in the practice is confidential. Reception staff have been given training and have vast knowledge of procedures for certain services.
There are certain times of the year when appointments will be in high demand due to seasonal illnesses. Our reception staff will do all they can to book a timely appointment for you. We kindly ask your patience with staff during these periods of high demand and respect that every effort will be made to arrange an appropriate booking for you.
If your medical problem is something you feel needs to be dealt with on the day, please explain this to reception staff and they will book a telephone appointment for the doctor or senior nurse to call you within a few hours. They will advise you, or make an appointment for you on the same day, or within a few days. Reception staff will ask your medical condition, as this is requested by the GP. If your medical condition is immediately urgent, a doctor will ring you back straight away
We also have extended hours where appointments can be booked outside normal practice hours. These appointments will need to be pre-booked. These are available at various times during the week including week day evenings, early mornings and Saturday mornings. Reception staff will offer these appointments when available, do ask about these times. Please see the surgeries’ timetables in the PRACTICE section. Please note the telephones are not available during extended hours surgeries.
Staff treating and dealing with patients have the right to work free from any threat or fear of abuse or violence.
The NHS nationally have agreed a Zero Tolerance Policy. If any patient is abusive or violent towards any member of staff or any other persons on the practice premises, the practice retains the right to have the patient removed from our list.
Please remember that appointments are for one person only and are normally for 10 minutes. If you feel you will need longer than this please tell the receptionist when you make the appointment. Please make sure that you check in using our “Self Arrival” screen in the waiting room, or with the receptionist, on arrival. If you don’t we do not know you have arrived.
If you have not used the service before and have received a letter from us with your PIN number then you can register for an account.
We are a training practice which means that you may be asked if you would like to see the Junior Doctor (in his/her second year after qualifying as a doctor) and they will be always supervised by one of the GPs. You may also be asked if you mind a student being present ( or taking part) in one of your visits to the doctor. The student may be a sixth former who is applying to medical school or more likely a current medical student from Bristol University. At any time you can decline this request and see a GP at the practice in the usual way.